How do I exchange or return my purchase?Updated 5 months ago
We want you to love your purchase. If it's not the right fit or you're unsatisfied for any reason, let us know. We offer exchanges or full refunds within 30 days of receiving the boots.
Australia or New Zealand returns are free.
To qualify for a return:
- Items must be unworn, undamaged, in their original packaging, and without sole wear or creases.
- Return requests should be made within 30 days of receiving your order.
Please note: we will extend the return period during the holiday season to 90 days (until the end of January).
If you are in a time crunch to receive your exchange size, we recommend you purchase the size you need and return the original pair for a refund rather than doing an exchange.
For Rest of the World International returns, you'll cover the return costs, but we'll ship your exchange for free. (excluding any duties or taxes that might be associated with the import and delivery of your exchange order)
To get started on an exchange or return follow this link to our portal.