We want you to love your purchase. If it's not the right fit or you're unsatisfied for any reason, let us know. We offer exchanges or full refunds within 30 days of receiving the boots. Australia or New Zealand returns are free. To qualify for a retu
If you have any questions, contact us at: [email protected]
The stockists are independent of us, so while they are registered vendors of our product they aren't affiliated with us beyond stocking our product. This means that any purchase made from them is in accordance with their purchase conditions, and they
If you have been gifted a Merry People product and you need to exchange it, you can start an exchange request here. You will need your order number and then select gift exchange, and then follow the prompts. Once our returns team approves your reques
If you feel our product hasn’t met this standard please send us an email at [email protected] A member of our customer service team will get back to you within 24 business hours. Australian customers only: Our goods come with guarantees that ca
In the event that you have received your boots and the colour isn’t quite what you expected and the portal is not allowing you to change your colour just the size, we recommend you return for refund and purchase the colour you would like. If you have
Once the tracking indicates that your exchange has arrived at the warehouse, our system will automatically notify you of this via email. From here, one of our lovely members from the Returns Team will manually create your exchange order. Please note
If the size or colour that you would like for your exchange is sold out, we recommend you select another colour for your exchange, or alternatively return for a refund and purchase the size/colour you would like once it comes back in stock. Please no
We are small team here at Merry People. To make the return process easy for all parties, much of our systems are automated. Reach out to the team at [email protected] and we will do our best to accommodate your return alteration.
Absolutely! Please feel free to order 2 sizes to compare and send back whichever one doesn't work for a refund.See here for information about our returns policy and how to return.