How to return or exchange an item, update your request, and how long it takes to process exchanges.

<p id="isPasted" style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-8); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We want you to love your purchase. If it&apos;s not the right fit or you&apos;re unsatisfied for any reason, let us know. We offer exchanges or full refunds within 30 days of receiving your order.<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Australia and New Zealand&#xA0;returns are free.&#xA0;<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To qualify for a return:<ul><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Items must be unworn, undamaged, in their original packaging, and without sole wear or creases.</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Return requests should be made within 30 days of receiving your order.</li></ul>Please note:&#xA0;we will extend the return period during the holiday season to 90 days (until the end of January).If you are in a time crunch to receive your exchange size, we recommend you purchase the size you need and return the original pair for a refund rather than doing an exchange.&#xA0;<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For Rest of the World&#xA0;International&#xA0;returns, you&apos;ll cover the return costs, but we&apos;ll ship your exchange for free. (excluding any duties or taxes that might be associated with the import and delivery of your exchange order)<p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p id="isPasted" style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To get started on an exchange or return, <a href="https://merrypeople.returnscenter.com/" rel="noopener noreferrer" target="_blank">follow this link to our portal.</a><p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> If you have any questions, contact us at:&#xA0;<a href="mailto:support@merrypeople.com" rel="noreferrer noopener" target="_blank">support@merrypeople.com</a><h3 id> </h3><h3 id="isPasted">Preparing your return:</h3><ul><li style="font-size: 16px; color: rgb(0, 0, 0);">Ensure the shoe box is inside a satchel, carton or wrapped up</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Please don&#x2019;t send the shoe box back by itself (i.e. with postage stickers or writing on the box)</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Put any white card inserts back inside the shoe openings, make sure the tissue paper is still inside the box and include the thank you / take care card inside the box</li><li style="font-size: 16px; color: rgb(0, 0, 0);">The product must be in its original and new condition</li></ul><h3 id="shipping-instructions">Shipping Instructions:</h3><ol><li style="font-size: 16px; color: rgb(0, 0, 0);">Download and print the return label sent to your email. (only available to AU and NZ customers)</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Pack the item/s to be returned, including a printout or note with your order number or return reference number (RMA #) and attach the label on a mailer satchel. *Please do not affix postage label directly to the original Merry People box as this may delay your return being processed.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">&#xA0;Take it to any Australia Post/ New Zealand Post location and send.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">You will receive an email as soon as we receive your items, and when your exchange or refund is processed. Your exchange or refund will be processed within 1-3 business days of our warehouse receiving your return.&#xA0;</li></ol>Please note:&#xA0;During busy periods, processing and delivery may take longer than usual. While we aim to send your exchange within the estimated timeframe, delays with couriers can occur and are outside our control. We work closely with them to get your order to you as quickly as possible. <span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:33567489,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Work Sans&quot;,&quot;16&quot;:11,&quot;28&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are small team here at Merry People. To make the return process easy for all parties, much of our systems are automated. Reach out to the team at support@merrypeople.com and we will do our best to accommodate your return alteration. &quot;}">Can I Make Changes To My Return Request? <span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:33567489,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Work Sans&quot;,&quot;16&quot;:11,&quot;28&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are small team here at Merry People. To make the return process easy for all parties, much of our systems are automated. Reach out to the team at support@merrypeople.com and we will do our best to accommodate your return alteration. &quot;}">We are a small team here at Merry People. To make the return process easy for all parties, many of our systems are automated. Reach out to the team at <a href="mailto:support@merrypeople.com">support@merrypeople.com</a>, and we will do our best to accommodate your return alteration.&#xA0; <p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Submitting and Preparing Your Return or Exchange

Information on why we can't accept returns or exchanges for items purchased from stockists.

<div data-block="true" data-editor="fspte" data-offset-key="d8m76-0-0" id="isPasted"><div data-offset-key="d8m76-0-0">The stockists are independent of us, so while they are registered vendors of our product they aren&apos;t affiliated with us beyond stocking our product. This means that any purchase made from them is in accordance with their purchase conditions, and they have their own return and exchange policies which we have no influence over.</div></div><div data-block="true" data-editor="fspte" data-offset-key="8h2da-0-0"><div> </div></div><div data-block="true" data-editor="fspte" data-offset-key="1gomk-0-0"><div data-offset-key="1gomk-0-0">We are always here for any warranty issues, but for exchange or return for change of mind you will have to touch base with the retailer you purchased from and check in with them about their return policy.</div></div>

Stockist Returns

How to submit an exchange for an item that was received as a gift.

If you received a Merry People product as a gift and need to exchange it, you can start your exchange request <a href="https://merrypeople.returnscenter.com/" target="_blank" rel="noopener noreferrer">here.</a>Here&#x2019;s what you&#x2019;ll need:<ul data-start="145" data-end="265"><li data-start="145" data-end="165">The order number</li><li data-start="166" data-end="211">The purchaser&#x2019;s email address or postcode </li></ul>1. Select &#x2018;Returning a Gift?&#x2019; and follow the prompts to choose your exchange items and enter your own contact and shipping details.2. Once our returns team approves your request (1-2 business days), you&#x2019;ll receive a prepaid return label via email.3. We&#x2019;ll process your exchange as soon as we receive your returned item.Please note: We can only process exchanges for products bought directly through the Merry People website. Items purchased from independent retailers must be exchanged through the original retailer according to their own exchange/return policies.&#xA0;

Submitting a Gift Exchange

Everything you need to know about our warranty policy and submitting a claim for a faulty product.

<div id="isPasted" style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin-block-start: 0px !important; color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;">We stand behind Merry People products and guarantee them to be free from manufacturing defects for one year from the date of purchase.</div><div style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin-block-start: var(--spacing-4); color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"> </div><div style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin-block-start: var(--spacing-4); margin-block-end: 0px !important; color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><h3 id="submitting-a-warranty-claim">Submitting a warranty claim:</h3>If you believe your product hasn&#x2019;t met our quality standards, please email us at <a data-start="128" data-end="154" rel="noopener">support@merrypeople.com</a> with the following:<ul data-start="178" data-end="407"><li data-start="178" data-end="215" style="line-height: 2;">Your order number or proof of purchase details</li><li data-start="178" data-end="215">A photo clearly showing the issue</li><li data-start="216" data-end="249">A photo of the entire product</li><li data-start="250" data-end="407">A photo of the 5-number serial stamp, found:<ul data-start="292" data-end="407"><li data-start="292" data-end="355">On the underside or toe of the insole (for boots and clogs)</li><li data-start="358" data-end="407">On the underside of the toe strap (for sandals)</li></ul></li></ul>A member of our customer service team will get back to you within 24 business hours.&#xA0; <h3 style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6);" id="general-conditions-of-our-warranty">General conditions of our warranty:</h3> <ul><li style="font-size: 16px;">Warranty is only valid for purchases made directly from Merry People or an authorised Merry People stockist (you will be required to produce your proof of purchase information)</li><li style="font-size: 16px;">Damage that is a result of misuse or not following the provided care instructions is not covered</li><li style="font-size: 16px;">You may be responsible for the return postage costs to send the product back</li><li style="font-size: 16px;">If your claim is approved, you will receive a replacement product (same or comparable)&#xA0;</li></ul>Australian customers only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any benefits you receive under our Product&#xA0;Warranty&#xA0;are in addition to other rights and remedies that you may have as a consumer under a law in relation to the footwear to which these warranties relate.</div>

Warranty Policy

Help with common return portal issues: $0 refunds, out-of-stock exchange items, rejected requests, and making changes to your return.

2nd Return for Refund &#x2013; $0 Display If you&apos;re requesting a refund after an exchange that didn&#x2019;t work out, you might notice the Returns Portal shows a $0.00 refund. Don&#x2019;t worry&#x2014;this is normal. The $0 appears because your original order was used as credit for the exchange.We will process a full refund once we receive your returned item.You can start your return&#xA0;<a href="https://merrypeople.returnscenter.com" target="_blank" rel="noopener noreferrer">here</a>. You&#x2019;ll need your order number and email address, then just follow the prompts. I Want to Exchange for a Different Colour, but Don&#x2019;t See That Option If you received your boots but the colour isn&#x2019;t what you expected, and the portal only allows size exchanges, we recommend returning the boots for a refund and placing a new order in your preferred colour. The Exchange Colour I Want Is Sold Out If the size or colour you want is sold out, we recommend choosing a different colour for your exchange, or returning the item for a refund and repurchasing your preferred size or colour when it&#x2019;s back in stock.Please note that many of our styles are seasonal, so restocks aren&#x2019;t always immediate. If we&#x2019;re expecting more stock soon, you&#x2019;ll see a &#x2018;Join Waitlist&#x2019; option on the product page.To stay updated, join our mailing list&#x2014;and if you have any questions, feel free to contact us at <a data-start="508" data-end="531" rel="noopener"></a><a data-fr-linked="true" href="mailto:support@merrypeople.com">support@merrypeople.com</a>. <span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:33567489,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Work Sans&quot;,&quot;16&quot;:11,&quot;28&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are small team here at Merry People. To make the return process easy for all parties, much of our systems are automated. Reach out to the team at support@merrypeople.com and we will do our best to accommodate your return alteration. &quot;}">Can I Make Changes To My Return Request? <span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:33567489,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Work Sans&quot;,&quot;16&quot;:11,&quot;28&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are small team here at Merry People. To make the return process easy for all parties, much of our systems are automated. Reach out to the team at support@merrypeople.com and we will do our best to accommodate your return alteration. &quot;}">We are a small team here at Merry People. To make the return process easy for all parties, many of our systems are automated. Reach out to the team at <a href="mailto:support@merrypeople.com">support@merrypeople.com</a>, and we will do our best to accommodate your return alteration.&#xA0; My Return Request Was Rejected If your return request was rejected after you changed your shipping address or submitted a warranty claim through the portal, it was likely auto-rejected by the system.Don&#x2019;t worry, a member of our team will contact you shortly to manually process your request.<div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit;"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(249, 249, 249); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></div>

Returns Portal Issues

We would love to hear from you! Send us an email and our team will get back to you.

Merry People Support

Information on returning or exchanging an order, as well as our warranty policy.

Returns and Exchanges

Submitting and Preparing Your Return or Exchange

Stockist Returns

Submitting a Gift Exchange

Warranty Policy

Returns Portal Issues