Returns Portal IssuesUpdated 5 days ago

2nd Return for Refund – $0 Display
If you're requesting a refund after an exchange that didn’t work out, you might notice the Returns Portal shows a $0.00 refund. Don’t worry—this is normal. The $0 appears because your original order was used as credit for the exchange.

We will process a full refund once we receive your returned item.

You can start your return here. You’ll need your order number and email address, then just follow the prompts.

I Want to Exchange for a Different Colour, but Don’t See That Option
If you received your boots but the colour isn’t what you expected, and the portal only allows size exchanges, we recommend returning the boots for a refund and placing a new order in your preferred colour.

The Exchange Colour I Want Is Sold Out
If the size or colour you want is sold out, we recommend choosing a different colour for your exchange, or returning the item for a refund and repurchasing your preferred size or colour when it’s back in stock.

Please note that many of our styles are seasonal, so restocks aren’t always immediate. If we’re expecting more stock soon, you’ll see a ‘Join Waitlist’ option on the product page.

To stay updated, join our mailing list—and if you have any questions, feel free to contact us at [email protected].

Can I Make Changes To My Return Request?
We are a small team here at Merry People. To make the return process easy for all parties, many of our systems are automated. Reach out to the team at [email protected], and we will do our best to accommodate your return alteration. 

My Return Request Was Rejected
If your return request was rejected after you changed your shipping address or submitted a warranty claim through the portal, it was likely auto-rejected by the system.

Don’t worry, a member of our team will contact you shortly to manually process your request.