How should I prepare my package for return?Updated 5 months ago

Preparing your return:

• Ensure the box is inside a satchel, carton or wrapped up
• Please don’t send the original box back by itself (i.e. with postage stickers or writing on the shoe box.)
• Put the white card inserts back inside the shoe openings, make sure the tissue paper is still inside the box and include the thank you / take care card inside the box
• Shoes must be in their original and new condition

Shipping Instructions:

1. Go through the returns portal here.
2. Download and print the return label sent to your email. (only available to AU and NZ customers)
3. Pack the item/s to be returned, including a printout or note with your order number or return reference number (RMA #) and attach the label on a mailer satchel or box. *Please do not affix postage label directly to the original Merry People box as this may delay your return being processed.
4.  Take it to any Australia Post/ New Zealand Post location and send.
5. You will receive an email as soon as we receive your items, and when your exchange or refund is processed.

If you have any questions, contact us at: [email protected]